Based Bodyworks is committed to making the return and refund experience straightforward, reasonable, and convenient for our customers. We understand that personal care products are highly individual, and a product that works well for one person may not necessarily be the right choice for another. If your purchase does not meet your expectations, we want you to have a clear way to contact our team and request assistance.

Customers may submit a refund request within 60 days after the date their order was delivered. This policy applies whether the product has been opened or remains unused. If you are not satisfied with your purchase for any reason, please contact our customer support team within the applicable period so we can review your situation and determine the most appropriate solution.

To request a refund, send an email to BasedBodyworks@gmail.com and include your order number along with a short description of the reason for your request. Providing accurate order information helps our team identify your purchase and review the circumstances more efficiently. If additional information is needed, we will let you know what details are required before proceeding.

Not every refund request requires the product to be returned. Depending on the circumstances, our support team may be able to resolve the matter without asking you to ship the item back. Each request is reviewed individually, and we will explain whether a return is necessary and provide any applicable instructions. Customers should not mail products to an address provided independently or without prior communication, because unauthorized returns may not be properly received or processed.

If a return is required, please wait for instructions from our customer service team before sending the product. This helps ensure that the package is sent to the correct location and handled according to the appropriate procedure. Customers located outside the United States may be responsible for return shipping expenses when a return is requested. We recommend contacting us before arranging international return shipping so that you can understand the applicable requirements and avoid unnecessary costs.

We also encourage customers to inspect their packages shortly after delivery. If an item arrives damaged, defective, or different from what was ordered, please contact us as soon as reasonably possible. These situations may require additional information so that our team can understand what happened and determine the best resolution.

When reporting a damaged, defective, or incorrect product, please provide your order number and, when possible, clear photographs showing the issue. Images can help us verify shipping damage, product defects, packaging problems, or incorrect items more quickly. Once we receive the necessary information, our team will review the situation and work toward an appropriate resolution.

If your order was affected by a fulfillment or shipping error, we understand how frustrating it can be to receive something other than what you expected. Our goal is to investigate these situations carefully and provide reasonable assistance so that the issue can be addressed as efficiently as possible.

At this time, Based Bodyworks does not offer direct exchanges. If you decide that another product would better suit your needs, the recommended approach is to contact us regarding a refund and then place a new order for the product you prefer. This process allows the original purchase and the new purchase to be handled separately.

Customers who are uncertain about which product to choose are welcome to contact our support team before placing a replacement order. We can provide available product information and general guidance based on the preferences or requirements you describe. Taking a moment to ask questions before ordering may help you select an option that better matches your expectations.

Once a refund has been approved, the applicable amount will normally be returned to the original payment method used for the purchase. Approved refunds are generally processed within 3 to 7 business days. The actual time required for the funds to appear in your account can vary depending on your bank, credit card provider, payment processor, or other financial institution.

Although we submit approved refunds as promptly as possible, Based Bodyworks cannot control the processing schedules of individual financial institutions. If you do not see the refunded amount immediately after the expected processing period, we recommend checking with your payment provider for additional information.

Our refund policy is designed to provide customers with a dependable way to address purchases that do not meet their expectations. We recognize that customer satisfaction involves more than simply completing a transaction, which is why our support team is available to listen to concerns and help determine a practical solution.

We ask customers to provide complete and accurate information when submitting a request. Clear communication allows us to review the circumstances properly and avoid unnecessary delays. If additional documentation, photographs, or order details are needed, our team will explain what should be provided.

For any questions about refunds, returns, damaged products, defective items, incorrect orders, or other concerns related to your purchase, please contact Based Bodyworks at BasedBodyworks@gmail.com. We appreciate the opportunity to assist and are committed to making the process as clear and convenient as possible.

Our goal is to provide customers with quality products and dependable service throughout the entire shopping experience. If something does not go as expected, we encourage you to reach out rather than allowing the issue to remain unresolved. We value customer feedback and will make reasonable efforts to review each situation fairly and provide appropriate assistance within the terms of this refund policy.